Web Services.

Refunds will only be issued if CodexCon, at its sole discretion, determines that there was a major glitch or fundamental problem with the services provided.

Sole Discretion: The issuance of any refund is at the sole and absolute discretion of CodexCon. A request for a refund does not guarantee approval.

Qualifying Criteria: Refunds will only be considered if CodexCon determines that a Major Technical Glitch or Fundamental Service Failure has occurred.

Major Technical Glitch: A critical error that prevents the core functionality of the system or service as defined in the initial project scope.

Fundamental Service Failure: A significant deviation from the deliverables explicitly promised in the CodexCon Client Services Agreement.

Investigation Process: Upon receiving a refund request, CodexCon reserves the right to conduct a technical audit to determine the cause of the issue. If the issue is found to be caused by third-party services, client-side interference, or unauthorized modifications to the code/assets, the refund request will be denied.

Exclusions: Subjective dissatisfaction regarding "creative style," "design preference," or "perceived AI personality" (for Chat Support) does not constitute a fundamental problem and is not eligible for a refund.

Formal Submission: All refund requests must be submitted in writing via [email protected]. Requests made through social media, instant messaging, or verbal communication will not be recognized as formal filings.

Strict Adherence to Timelines: To be eligible for review, a request must be submitted within the specific timeframes explicitly defined in the preceding sections of this agreement (e.g., the 3-day grace period for project starts or the 7-day window for post-release glitches).

Automatic Rejection: Any request submitted after the specific deadline applicable to that service will be automatically rejected without further review.

Technical Documentation: For claims involving "Major Glitches," the client must provide detailed evidence (screenshots, error logs, or video reproduction) to facilitate CodexCon’s mandatory technical audit.

Processing Time: Once a formal request and all required documentation are received, CodexCon will review the claim and issue a final decision at its sole discretion.

Approval Requirement: All requests to cancel recurring subscription or application services are subject to review and approval by CodexCon.

Non-Refundable Nature: Cancellation does not entitle the client to a refund of previously paid fees. Services remain active until the end of the current billing cycle.

Data Handover upon Cancellation: Upon cancellation of a website and hosting, CodexCon will provide the client with their website files and source code. Once delivered, CodexCon’s responsibility for maintenance and storage terminates.

Server Deletion & The "Web Active License": * Cancellation of hosting will result in the permanent deletion of the website from CodexCon’s servers.

Voiding Cancellation: There is no way to void or stop a scheduled server deletion except through the purchase/maintenance of a CodexCon Web Active License.

Without this license, the site will be wiped, and the client must purchase a new Web Development Package at current rates to return; "reactivation" of deleted data is not supported.

Transfer Policy: CodexCon does not support hosting transfers from third-party providers to CodexCon servers. We only host websites developed and managed internally.

Early Termination: Clients on long-term contracts may be liable for remaining balances or termination fees as specified in their individual contract.

Each payment covers one batch of clearly scoped edits only.

Small requests (text/image/link edits) are strictly limited to what is agreed during the order.

Repeated revision attempts, excessive changes, or requesting multiple versions are not included unless explicitly quoted.

Tasks not completed due to unclear instructions or delays from client side will be considered closed after 14 days of inactivity.

Each plan includes a fixed amount of updates per month (3–10+) depending on the plan level. “Unlimited” plans follow a Fair Usage policy.

Clients may submit a maximum of 1–3 request batches per week (based on plan tier).

Monthly quotas do not roll over. Unused update slots are reset every 30 days.

Any task exceeding scope will be paused and a separate quote will be issued.

Bulk dumping of tasks or attempts to treat monthly plans as unlimited full redesign support is strictly prohibited.

Re-quote excessive or unreasonable requests

Suspend or downgrade a client’s maintenance plan

Refuse services to clients who consistently exceed usage limits or fail to cooperate respectfully

Ownership of Assets: All intellectual property rights associated with the services provided by CodexCon—including but not limited to source code, proprietary algorithms, software architecture, GFX design elements, trademarks, and trade secrets—remain the exclusive property of CodexCon.

Limited Usage License: Upon full payment, clients are granted a limited, non-exclusive, and non-transferable license to use the final deliverables.

Restricted Use: This license is granted solely for the intended purpose as defined in the Client Services Agreement. The client may not:

Resell, redistribute, or sublicense the deliverables to third parties.

Reverse-engineer or attempt to extract the source code of any proprietary CodexCon systems (especially regarding AI Logic, and Web Design Assets & Function Codes).

Pre-existing Material: CodexCon retains all rights to any pre-existing code, tools, or libraries used in the creation of the deliverables.

Commitment to Privacy: CodexCon is committed to protecting the privacy and security of its clients' data. Client information will only be used for the purpose of providing the agreed-upon services and will not be shared with third parties without explicit consent, except as required by law.

AI & Technical Data Processing: By using AI Chat Support Services, you acknowledge that data may be processed to provide high-accuracy results. CodexCon does not sell your data to third-party advertisers.

Security Standards: We implement industry-standard security measures—including encryption and secure server protocols—to safeguard your data against unauthorized access, alteration, or disclosure.

Internet Liability: While we utilize robust defenses, please be aware that no method of transmission over the internet or electronic storage is completely secure; therefore, we cannot guarantee absolute security.

Policy Acceptance: By using our services, you acknowledge and agree to the terms outlined in this Privacy and Data Security policy.

Policy Updates: We may update this policy from time to time to reflect changes in technology or law. Any significant changes will be communicated to you promptly.

Contact: For any questions or concerns regarding our privacy practices, please contact us directly.

Full Transparency: For a detailed breakdown of how we handle, store, and protect your specific data sets, please see more in our Privacy Policy Page.

General Limitation: To the fullest extent allowed by law, CodexCon, its developers, and its crew will not be held responsible for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to: loss of profits, revenue, data, business opportunities, or reputation arising from or in connection with the use of our services.

Service Interruptions: CodexCon is not liable for any losses caused by third-party server outages (e.g., Google, Microsoft, AWS), API failures for AI Chat Support, or internet connectivity issues beyond our immediate control.

Maximum Liability Cap: In no event shall the total collective liability of CodexCon to the client—for all damages, losses, and causes of action—exceed the actual amount paid by the client to CodexCon for the specific service that gave rise to the claim.

Client Responsibility: The client is responsible for the final review and approval of all content and deliverables. Once a project is released, the client assumes all risks associated with its commercial use.

Governing Law: These Terms of Service and all agreements with CodexCon shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of the Philippines.

Exclusive Jurisdiction: Any legal action, suit, or proceeding arising out of or related to these Terms of Service shall be instituted exclusively in the proper courts of the Philippines. Both parties hereby waive any objection to this venue.

Amicable Settlement: Before pursuing legal action, both the Client and CodexCon agree to attempt to resolve any dispute through good-faith negotiations or informal mediation for a period of at least 30 days.

Attorney’s Fees: In the event of litigation to enforce the terms of this agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and legal costs.

Right to Modify: CodexCon reserves the right to modify, update, or amend these Terms of Service at any time.

Effective Date: Any changes or modifications will take effect immediately upon being posted on the official CodexCon website or platform.

Notice of Changes: While CodexCon may not provide individual prior notice for minor adjustments, significant changes that affect client rights may be communicated via the email address on file or a platform announcement.

Implied Acceptance: The client’s continued use of CodexCon’s services, and hosting after such changes are posted constitutes an explicit acceptance of the revised Terms of Service. It is the client's responsibility to review these terms periodically.

Anti-Exploitation Agreement: Clients agree not to exploit any perceived loopholes, technical bugs, or ambiguities within these Terms of Service or CodexCon's digital systems for personal gain, financial avoidance, or to bypass the intended purpose of the agreement.

Interpretation of Intent: In cases where terms may be perceived as ambiguous, the interpretation shall be made by CodexCon in a manner that aligns with the original business intent and the spirit of the service agreement.

Enforcement & Termination: CodexCon reserves the right to take immediate action against any party found in violation of this clause. This includes, but is not limited to:

Immediate termination of all active services and licenses (including all proprietary CodexCon software access.).

Permanent banning from the CodexCon ecosystem.

Legal recourse to recover damages or lost revenue.

Reporting: Clients who discover technical vulnerabilities or ambiguities are encouraged to report them to CodexCon support. Attempting to exploit a discovered vulnerability rather than reporting it will be considered a breach of this contract.

09.1 Chosen Client Policy: CodexCon reserves the right to selectively partner only with individuals or entities that pass our internal Client Evaluation Process.

09.2 Entry Requirement (The First Transaction): Eligibility for the CodexCon ecosystem requires the successful completion of an initial paid project (e.g., Web Package, GFX Branding, or Logic Integration). This "Entry Project" serves as a trial phase for both parties.

09.3 CXC-ID Issuance: Upon successful completion of the first transaction, the client will be issued a unique CXC-ID-####. This identifier is the client’s official credentials within CodexCon and is mandatory for all future project requests, support tickets, and service access.

09.4 Privileges of Status: Holders of a valid CXC-ID are granted exclusive access to:

Personalized History Tracking: Automated logs of all previous project logic and assets.

Tiered Support: Priority response times and dedicated revision queues.

09.5 CXC-Client-Score System: To maintain a healthy partnership, CodexCon maintains a private CXC-Client-Score for every ID holder. This score is calculated based on:

Anti-Exploitation Agreement: Clients agree not to exploit any perceived loopholes, technical bugs, or ambiguities within these Terms of Service or CodexCon's digital systems for personal gain, financial avoidance, or to bypass the intended purpose of the agreement.

Interpretation of Intent: In cases where terms may be perceived as ambiguous, the interpretation shall be made by CodexCon in a manner that aligns with the original business intent and the spirit of the service agreement.

Enforcement & Termination: CodexCon reserves the right to take immediate action against any party found in violation of this clause. This includes, but is not limited to:

Cooperation and communication clarity.

Adherence to payment schedules.

Respect for the "Rules of Three" and other ToS guidelines.

High-scoring clients receive priority scheduling and exclusive promotional rates.

09.6 Right of Refusal: CodexCon reserves the absolute right to decline service to any individual without a valid CXC-ID, or to revoke a CXC-ID if a client's score falls below our professional threshold.

Personal Information: We collect essential identifying data, including but not limited to your full name, email address, phone number, and billing details. This information is mandatory for the issuance of your CXC-ID and the provision of both current and future professional services.

Website Usage Data: To optimize our infrastructure and analyze technical trends, we collect non-personal information regarding your interactions with our platforms. This includes IP addresses, browser types, device specifications, and page navigation patterns. This data is used solely to improve performance, security, and the overall user experience of our web solutions.

Service-Related Data: We collect data generated through your engagement with our ecosystem. This includes customer support logs, service feedback, project-specific briefs, and communication history. This information is used to maintain your CXC-Client-Score and ensure that our future offerings are tailored to your business needs.

Future-Proofing: CodexCon reserves the right to collect additional data points as required by new service launches or technological advancements, provided such collection is necessary for service delivery and disclosed within this policy.

Service Delivery and Execution: To fulfill the specific requirements of your requested projects, including website design, complex development, graphic design, and the deployment of any future technological services added to the CodexCon portfolio.

Strategic Communication: To maintain a professional line of contact regarding your project milestones, technical updates, service progress, and critical announcements. This includes the delivery of official notices related to your CXC-ID status and account security.

Infrastructure Improvement: To perform data analysis on website usage and service feedback. This allows us to enhance our internal systems, optimize server performance, and refine the user experience for both our current suite and upcoming service innovations.

Client Status Management: To maintain your CXC-Client-Score and service history. This data usage ensures that verified clients with a valid CXC-ID receive the priority support, exclusive access, and tailored solutions promised within our exclusivity framework.

Non-Disclosure Guarantee: CodexCon treats all client data, project briefs, and proprietary business information as strictly confidential. We will not sell, trade, or disclose your information to third parties unless required by Philippine Law or with your explicit, written consent.

Security Verification Protocol: To maintain the integrity of our services and protect your digital assets, CodexCon may occasionally require ID Verification.

We may request a valid government-issued ID or specific account credentials to confirm that the requester is the rightful owner of the website or service.

This process is mandatory for high-security requests, such as server access changes, password resets, or sensitive data transfers, to prevent unauthorized access or fraudulent takeovers.

Internal Handling: Your credentials and personal identifiers are handled through secure internal channels and are used solely for the purpose of authentication and project execution. Once verification is complete, sensitive temporary credentials should be updated by the client for continued security.

Proactive Protection: CodexCon employs industry-standard security protocols, including encryption and secure access controls, to safeguard your personal information and project data from unauthorized access, disclosure, alteration, or destruction.

Internet Disclaimer: While we take rigorous precautions to protect your digital assets, you acknowledge that no method of transmission over the internet or electronic storage is 100% secure. Consequently, while we strive to use commercially acceptable means to protect your data, CodexCon cannot guarantee its absolute security.

Infrastructure Redundancy: We utilize trusted third-party cloud infrastructure (such as AWS, Google Cloud, or specialized hosting) to ensure high availability and physical security of your hosted services.

Deletion upon Service Termination: In alignment with our Server Deletion & Re-entry policy (ToS Section 02), once a website or hosting service is officially canceled, all live website data and associated files are permanently purged from our active servers. CodexCon does not maintain "ghost" copies of deleted client sites for security and storage efficiency.

Right of Access: You have the right to request a summary of the personal information and project history we hold under your CXC-ID. This allows you to review your registered contact details and service logs.

Right to Correction: If you find that any information in our records—such as your billing address, contact person, or business details—is inaccurate or outdated, you have the right to request a correction. Keeping this data current is essential for maintaining your CXC-Client-Score and ensuring seamless service delivery.

Service Control: While you may request the deletion of certain personal data, please note that maintaining specific identifiers is mandatory for the continuation of active hosting and subscription services.

Communication Preferences: You may opt out of non-essential announcements or marketing updates at any time by contacting us directly, though you will still receive critical project alerts and security notices.

Right to Update: CodexCon reserves the right to update or change this Privacy Policy at any time to reflect technological advancements, legal requirements, or changes in our service structure.

Immediate Effect: Any changes or modifications will be effective immediately upon posting on this page.

Continued Consent: Your continued use of CodexCon services following the posting of any updates constitutes your formal acknowledgment and acceptance of the revised Privacy Policy.

General Information: [email protected]

Technical Support: [email protected]

Inquiries: [email protected]

Direct Line: +(63) 907-500-4507